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Online store HomeMe Moscow - Review

-5 12.12.2012

Online store HomeMe (Moscow)

I was not lucky encounter with an online store HomeMe (Moscow). They ordered the sofa, no quick delivery (as stated on their website) was not, referred to a heavy load, however decided to book with them, as the price of the sofa was interesting at times less than in other stores. Waited on the agreed date of delivery, the husband asked for leave from work, threw an old sofa, but the sofa in this day we have not seen. Later that evening I called HomeMe (Moscow) to know where is my long awaited couch, to which the operator replied that called my husband and told him that the delivery is postponed, because my order was not included in our delivery to the agreed day, but there was no call from them was not .... I had to get her husband and three-month baby to sleep on the floor for two days. Finally, they brought us to the sofa, we have forgotten the joy of a delivery delay. But the assembly revealed a new problem - the sofa was a universal angle, but the holes for fasteners to the correct angle we were incorrectly drilled, had to call again and ask to replace the sofa (I must say that if the site was registered, that they implicitly make replacement) what do I say that you ought to make an examination, but their appraiser schedule packed week ahead. Waited an appraiser, he confirmed the defect, but we can not replace the sofa in a hurry. For about a week I waited, called, but I promised to call back or not called back or say that very soon everything will change. Then my patience is not enough and I began to demand a refund. Realizing that their I'll be waiting even longer than replacing the sofa, she wrote a letter of complaint (in which the time frame of the return of money), but it probably saved me. On the last day money-back claims movers arrived and took finally have all hated the sofa. Do not skimp on your nerves, it is better to overpay a couple of thousand and sleep well.

Automatically translated review, the original is here in Русский Hide 0 Comment
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